
Google Is Calling Your Business. How to Answer When the Phone Rings
Your phone rings. The person answering is a new hire. The caller asks whether you take walk-ins and whether you have customer parking. Your employee isn’t sure and guesses. A few weeks later, your Google Business Profile shows something you never wrote. This already happens. Google says it may reach out to businesses with automated messages “via call, text, or WhatsApp to the verified phone number on your profile,” and that “any information you provide in response to these messages may be used to update your Business Profile”. Google has ways to allow business owners to see what information was collected








